Technical Support (Mount Laurel, NJ)

We are seeking a talented individual to join our technical team. This position requires a well organized, dynamic, and energetic person who can multi-task and solve problems.


  • Maintain an in-depth knowledge of our complete line of products and services.
  • Embrace and learn the Video Surveillance / CCTV technologies and their applications.
  • Provide product demo and technical training to the sales team and customers.
  • Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
  • Build and test PC-based DVR systems to customer's specifications.
  • Provide prompt and effective customer service and technical support.
  • Work well with customers and across teams.


  • Experience or knowledge of video surveillance systems, security cameras and CCTV technologies highly valued.
  • Technical or engineering background, experience with computer and network configuration preferred.
  • Excellent troubleshooting skills, able to diagnose and solve problems effectively.
  • Professional tech support skills and experience highly desired.
  • Strong customer service skills. Good written, oral, and phone skills.
  • Proficient with Windows 7 / XP and their applications.
  • Dependable, responsible and self-motivated.

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